My pages are printing in all black (or black boxes).

Our PDFs are created with Adobe software and should be opened/printed with Adobe software. Pages printing in all black is a common issue for Mac users who either do not have Adobe installed or are not opening the files with Adobe software. Please try the suggestions below.

  1. Problem: Adobe Acrobat Reader is not installed.
    Solution: Download and install Adobe Acrobat Reader (be sure to untick the optional offers): download here.
  2. Problem: The PDF is opening with Mac's default PDF viewer instead of Adobe Acrobat Reader DC.
    Solution: Set Adobe Acrobat as the Default PDF Reader for your Mac: sample instructions here